✔Beauty Products with documented and proven effect    ✔1- 4 days delivery time      ✔FREE DHL SHIPPING

Terms of purchase

Orders

All orders are considered binding. You will receive e-mail confirmation of your order containing all necessary information. You will also receive an e-mail with updated information as your order is processed.

Returns & Replacements

No transaction is complete until you have seen and approved the product. If you are not satisfied with a purchase or no longer want the item, you can contact us by sending an e-mail to info-us@amepure.com and we’ll send you instructions on how to return the item.

Return the product with all packaging within 14 days from the day you received the products and attach a document explaining why you are returning the product. The product must not have been used.

âme pure® products may only be returned or exchanged if they are unopened and still in their original protective cellophane/plastic packaging. Products that cannot be resold for hygiene reasons are not eligible for return if the protective cellophane/plastic/seal packaging is opened.

Please remember that products can only be resold to other customers if they are in as-new condition! 
If a product is returned after its sealed packaging has been opened/ broken, we cannot accept the return and the item will be sent back to you.

All faults and damages must be marked on the courier’s delivery note and you must notify us within 48 hours to qualify for an exchange. In the event you receive faulty goods, you must contact us within 48 hours and provide a full description of the product and damages.

If you decide to cancel the order and return the product(s) by post, you will have to pay the return fee. Please return your goods using USPS postal services and quote your order number. Fill in the return form, explaining what you are returning, and enclose it with the package. Once we have received the undamaged product(s), a full refund will be made to your account. A confirmation email will be sent to you and the refund should appear in your account in three to seven working days.

Please note that you can only cancel an order once you have received it. Orders cannot be canceled between shipping and receipt for administrative reasons.

It is your responsibility to pick up the package from the DHL Service Point or arrange another delivery date within the period stated in the attempted delivery notice. If you are not able to receive the package when delivered to your home or do not pick up your package from the DHL Service Point, or you refuse to accept it, the package will be sent back to us and you may be charged a fee for shipping and administrative costs. If this fee is not paid, the matter will be referred to a debt collection agency.

Deliberate damage in order to justify a false return will not be tolerated and the item will be returned to you by second class post.
Your statutory rights are not affected. Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.opsi.gov.uk/si/si2000/20002334.htm 

Return/administration fees and costs for unclaimed package

It is the customer’s responsibility to pick up the package at the Pickup point within 10 days and make an inquiry about the package if needed.
Unclaimed and misdirected packages that are delivered to us, will be charged with $25
It is your responsibility to make sure that the address you enter is correct.

You will cover the new shipping cost if the package is returned due to unknown address or if you do not pick up the package from the DHL Service Point or arrange another delivery date within the time period that is stated in the notice. If you are not able to receive the package when home delivered or do not pick up your package at the DHL Service Point or you reject to accept it.

If you wish to cancel or exchange the received item to another product or change the length of the CIT Roller needles, the package must be unused and unopened. You will need to cover the return shipping costs.

Delivery time is 2-6 business days, counted from the day the order was made. If the package fits in your mailbox, it will primarily be delivered there. If it does not fit in your mailbox, you can pick up the package at your local post office, and in that case you will receive a notification in your mailbox.

Remember that you as the customer has the responsibility of the return until we have received and registered it, so you must always keep your receipt for the return shipment. Sometimes it can take up to 14 days to receive the return and process it at our warehouse.


Information provided by the online shop

We strive to provide our customers with information that is as correct as possible. Nevertheless, typos and printing errors can sometimes occur. As a result, we may not always be able to supply products in accordance with information you have received through the online shop, marketing materials or elsewhere.